The Elizabeth Hospice

  • Access Representative

    Job Location US-CA-Escondido
    Posted Date 3 weeks ago(1/2/2019 5:08 PM)
  • Overview

    The Elizabeth Hospice is San Diego’s oldest non-profit hospice of 40 years. We are growing and looking for talented individuals to join our high performing team and support our mission. We serve all of San Diego county and south Riverside county with multiple hospice office locations.

     

    Our Mission: To enhance the quality of life for those nearing the end of life’s journey and for those who grieve.

    We are looking for a full time Access Respresentative responsible for answering all inquiries and following up in a timely manner. Must have excellent customer service skills, be a team player, and use proper phone etiquette at all times. Responsible for taking control of every inquiry and scheduling care plan visits for patients across the life span (perinatal, pediatrics, and adults) in accordance with the department and agency expectations.

    Responsibilities

     

    1. Maintains professional relationships with referral sources (hospitals, skilled nursing, assisted living facilities, RCFEs, physician associations and independent medical clinics/offices) and meets the needs of every customer.
    2. Exhibits “patients and families first” attitude.
    3. Able to take control of inquiries and get through barriers that prevent an admission.
    4. Collaborates with the Admissions Supervisor to provide seamless approach to hospital admissions.
    5. Problem-solve customer complaints and diffuse tension. Will make sure the department supervisors know about all customer complaints.
    6.  Document all inquiries in patient database by the end of every work day.
    7.  Schedule all care plan visits and record in scheduler.
    8. Assume primary responsibility for communicating to potential patients and families the benefits of hospice.
    9.  Follow process for verification of initial payer sources.
    10. Follow up on pending inquiries.
    11. Portray self confidence with the agency’s reputation and translates this image into a trusting relationship both with patients/families and customers.
    12. Assist with implementation and coordination of services for patients discharging from facility to begin service with TEH.
    13. Other job duties as assigned.

     

    Work hours:     9:30am - 6:00pm

    Status:              Full time

    Weekends:       Rotation

    On-call:            N/A

    Shift:                Days; 8 hour shifts

    Qualifications

     

    1. High school diploma or equivalent and a minimum experience of 1-2 years in healthcare related field
    2. Excellent customer service skills. Spanish-speaking desirable.
    3. Ability to answer phones, maintains patient referral records, and schedule appointments.
    4. Demonstrates proficiency in use of Word, Excel, hospice database and other Office Programs.
    5. Spanish speaking may be preferred or required.
    6. Current California driver’s license and proof of insurance preferred.

     

     

    Employee Benefits:

    We place a high importance on our employees and reward staff in several ways such as:
    • Competitive hospice industry compensation
    • Benefits package with multiple plan offerings and generous employer contribution
    • 401(k) Retirement plan with employer match
    • Supportive work culture which encourages work life balance
    • Substantial Paid Time Off, paid holidays & birthday benefit
    • Employee development program managed by in-house education department to support individualized orientation and professional growth needs.
    • Tuition Reimbursement program
    • Monthly mileage reimbursement
    • Employee Referral Program

     

     

    "The Elizabeth Hospice is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.”

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